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Account and profile

Account and profile

Login/Registration

What are cookies and why do I need them enabled?

I receive an "Incorrect password" error message when trying to login. What should I do?

My IP seems to have been reported as malicious. What should I do?

What do I do if I forgot my password?

What do I do if I do not receive a confirmation email message after changing my password?

I received a password change confirmation email message but I don't want to change my password. What should I do?

What if I forgot my password and my email address has changed?

I am unable to sign in, and my username or password contains non-ASCII characters

How can I change my username?

How can I change my password?

How can I change my contact information? (Name/Email/Location.)

What limits are there on what my username may contain?

How can I log out?

Why does Internet Explorer say "There is a problem with this website's security certificate"?

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Profile: general

What information does ProZ.com collect and share about me?

What are profile message templates?

Can I accept other payment methods through my profile?

Are there any differences in the profile structure of the different account types available?

How do I upload a profile photo or image?

Is there a limit to the kind of profile image I may use?

What types of profiles are available at ProZ.com?

How can I set my account type?

Which account type should I choose?

At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?

How do I begin completing my new profile?

How can I edit/update the information in my profile?

What is my profile ID/number?

Can I control the visibility of the information in my profile?

How do I enter my first and last names in my profile?

How do I hide / show my real name in my profile?

Can I show my real name to outsourcers and my username to other users?

I do not want my real name to show in search engines. How can I change this?

I changed my site name but search engines still show the old name. Why?

Why are certain fields classified as 'required' or 'encouraged'?

Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?

What link should I provide my customers to direct them to my ProZ.com profile?

How can I see my profile as visitors would see it?

Can I control the language in which visitors see my profile?

How do I change visibility settings for the "Blue Board entries made by this user" section of my profile?

How can I edit my date and time display preferences?

Which time zone should I choose?

How can I accept PayPal payments through my profile page?

How can I accept Skrill payments through my profile page?

Can I receive files through my profile?

What kinds of content (text, HTML, etc.) can I put in my profile page?

Can I use HTML in my personal information (first name, last name, username, etc.)?

How do I delete my profile?

How can I change the title displayed in my profile?

Can I add a user message to my profile?

Can I add a tagline to my profile?

How do I report my translation education in my profile?

How do I report years of experience in my profile?

I need help with completing my profile. Who should I contact?

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Profile: native language

What is the ProZ.com Native Speaker credential?

How do I get the credential in more than one language?

I need to declare a second native language, or I've made a mistake in entering my native language(s).

How many native languages can be reported?

What definition of "native speaker" is used?

Will clients see the credential?

Does the PNS credential tell whether or not someone is a good translator?

How much does it cost to apply for the PNS credential?

My two native languages are pending. How soon can I prove them?

What do the different colored icons mean?

In which language should I write my variant?

How will this data be used?

Can job posters filter by this information?

How many variants may I specify?

I am proficient in multiple variants of my language, which should I add?

Why is ProZ.com asking for my native language variants?

How do I report my native language(s)?

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Profile: referrals

What are profile referrals?

What are the benefits of showing referrals in my profile?

How do I enter referrals in my profile?

How can I delete or hide a referral?

Profile: fields of expertise

There is a field available in the directory, but I can not enter it as a speciality of mine. How do I get listed under that category?

How can I report fields in my profile?

How can I remove fields from my profile?

Can I change the order of fields reported in my profile?

How are fields of expertise classified at ProZ.com?

What are the detailed categories of expertise?

How were the fields used determined?

The fields don't seem to make any sense.

Why is my specialty not available?

Can I suggest a change to the structure?

What are some categories shown twice - like "cars" and "automotive"?

How many "general", "specialties", and "working" fields can I enter in my profile from the "Edit Specialties" page?

What is the difference between 'Specialty fields' and 'Working fields'?

How do I edit my working, interests, specialties, general fields on my profile page?

Why can't I enter more than 10 "specialty" fields (and 30 "working" fields)?

How do I know which item I've chosen on the expertise page?

Why aren't my detailed categories of expertise displayed on my profile page?

What is the "counter box" on the "edit expertise page"?

The "counter" is covering the specialty/working columns, what can I do?

Why is it not possible to specify the same field as specialty, working and interest field?

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Profile: languages

How do I enter "languages of interest"?

How do I report a new language pair in my profile?

How do I change the order of language pairs reported in my profile?

How was the list of languages used throughout ProZ.com created?

I would like a certain language added to the list. How can I request that?

What about other changes?

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Profile: dynamic content

Why might some ProZ.com profiles include user-supplied dynamic content (javascript)?

What are the risks of accepting dynamic content (i.e. running javascript) from a profile owner?

How is dynamic profile content handled by ProZ.com?

How can I control whether dynamic content is enabled when I view a profile?

How can I add my instant messenger status to my profile?

How can I include my Twitter feed in my profile?

How can I include a hit counter and visitor analysis in my profile without customized javascript?

Can I include CSS in my profile?

Are iframes considered dynamic content?

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Profile: portfolio/sample translations

How do I add sample translations to my Portfolio?

How can I change the order of sample translations in my portfolio?

Can I toggle the visibility of the samples in my portfolio?

How can I respect confidentiality agreements with clients while showing sample translations in my portfolio?

Profile: project history

What is the ProZ.com Project History(SM)?

Who can use the Project History(SM) system?

How do I add a new project to my project history?

What type of projects can be listed?

Can I list projects obtained from clients outside of ProZ.com?

I/my company managed a project. Should I list that?

Is my Project History(SM) private?

I see other users' project histories. Why is that?

I notice that client names are sometimes shown in other users' project histories. What determines whether or not a clients' name is shown?

What is outsourcer "corroboration"?

How does outsourcer "feedback" work?

I sent a collaborator confirmation request and it seems it did not go through. What can I do?

How does my project history affect how I am shown in the directory?

How can making selections from my project history visible help me to meet new clients?

Can I keep track of, or display, who I have worked together with on my projects?

Can I hide my projects if I get negative feedback from the outsourcer?

My client gave me negative/neutral feedback, is there any way it can be removed/changed?

Why I can not delete a project in my Project History(SM) list?

My client never received a notification to review my project, can they still review it somehow?

Should I include only big projects?

How can I enter projects if all my work is confidential?

I don't want to ask my client for corroboration, what can I do?

I am an interpreter, I seldom (or never) do translations. Project history does not apply to me. How can I complete my profile?

I don't want to add project history information at this time. How can I complete my profile

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Profile: services

How do I add a monolingual service?

How can I report the services I offer?

Why is it important to report services offered?

I am listed as an agency but I also work as a freelancer, should I have two profiles?

Why am I not listed as interpreter?

How can I report software / CAT tools I use in my profile?

I am SDL TRADOS Certified. How do I show it on my profile?

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Profile: rates

How do I enter my rates?

Why is this important for me?

How do I enter rates for each language pair reported in my profile?

Can I report any surcharges, discounts or minimum charges aside from rates?

How can I show / hide rates in my profile?

What are the minimum and target rates?

Where can I include any sucharges, discounts, or minimum charges?

Why should I enter rates?

I am just getting started as a freelancer. What rate should I charge?

Is entering rates mandatory?

What rates are people asking? Can I view aggregated data?

How is my maximum rate calculated?

Why doesn't ProZ.com set a minimum rate for translation?

I've entered my rates but I'm still receiving some jobs offering a rate under my minimum. Why is this?

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Profile: identity verification

What is the Verified Identity Program (VID)?

How can I have my profile identity verified?

What is the timeline for the VID program?

Why is my identity not verified anymore?

How do I get VIDed at a powwow?

How can I get authorized to verify other users' identities?

I have paid with credit card but I am not ID verified yet.

I received a message stating that my identity could not be verified. Why?

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Profile: CV/resume

The CV/resume file I uploaded to my profile is accessible from outside ProZ.com

How do I update/edit/replace my present CV/resume?

How do I remove an old CV?

How can I delete my Resume/CV/Photo

I deleted my profile/CV but Google still shows it.

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Profile: credentials

What is a "credential"?

How are credentials used at ProZ.com?

How do I report my credentials?

Do I have to submit a copy of my credentials for verification?

How do I get a credential verified?

Does ProZ.com verify memberships in organizations or associations?

Does ProZ.com verify reference letters from colleagues or employers?

I took a language course, not a translation course. Can I declare it as a credential?

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Profile: contact information

How can I start completing my contact information?

I have entered my contact info but the quick profile does not show it

Can I make my email address visible in the "Contact" section of my profile?

How do I add my social networks to my profile page?

Can I control the online status shown in my profile?

ProZ.com instant messenger option (small "P") / online status is not showing in my profile. Why?

How do I add a Twitter feed to my profile page?

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Profile: bio

Can I use HTML code in the "About me" section of my profile?

How can I localize the content of the "About me" section of my profile?

There are extra line breaks in my profile and I can not get rid of them. What should I do?

Profile: availability calendar

What is the availability calendar?

What is the value of indicating my availability?

How can I specify my availability?

How is "capacity" used in the availability calendar?

How are "working hours" used in the availability calendar?

What is "Availability remaining in current work day", and why is it different than the availability specified in my calendar?

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Profile: tabs

Visitors tab: what does the "checkmark" under the viewer type signify?

Visitors tab: what does it mean by "Tabs Viewed"?

Visitors tab: what can I find out with the IP Address?

Visitors tab: will anyone be able to link to my profile page from their "Visitors Page"?

Visitors tab: someone is coming to my visitors tab multiple times, should I be worried?

Visitors tab: will anyone see my username or entity ID on their "Visitors Page"?

Visitors tab: does the "Visitors Page" count my visits?

Visitors tab: who has access to my "Visitors Page"?

Visitors tab: what are the options to display crawlers' visits at the "Visitors Tab"?

Visitors tab: what is the "Visitors Tab"?

Visitors tab: what exactly does the "Came From" column identify?

How do I add a hit counter to my profile page?

What are custom tabs?

Why should I consider adding a custom tab?

How do I add a custom tab to my profile?

How do I change the name of a custom tab?

How do I add an image to a customised tab on my profile?

How do I remove a custom tab?

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Profile: translator feedback (WWA)

I accidentally submitted feedback for the wrong service provider. How I can delete this entry?

I got a request for WWA feedback from a service provider via email, how do I provide it?

How do I get the green completion mark for feedback/WWA in my profile?

What is translator feedback (sometimes called WWA)?

What does a translator feedback entry consist of?

What is translator feedback good for?

What are the conditions under which translator feedback can be (requested from / made by) an outsourcer?

Can I request feedback from different project managers I have worked with in the same company?

Is a ProZ.com account required to provide translator feedback?

How can I help identify the maker of a feedback entry?

Is "yes" the only possible response to the "willingness to work again" question asked to outsourcers?

I would like to show "willingness to work again" entries from my clients in my profile. How can I do that?

How can I send a translator feedback requests in languages other than English?

How can I reply to feedback entries I received?

How can I provide a positive "willingness to work again" entry on behalf of a site user that worked for me?

What are my options regarding the visibility of my WWA entries?

Can I display client feedback and testimonials elsewhere in my profile?

Is this feature also intended to benefit outsourcers?

How can translator feedback be beneficial for both service providers (ie. translators and interpreters) and outsourcers at the same time?

What about confidentiality? I can not / would rather not disclose my client's names.

I don't have confidentiality agreements per se, but I don't want others to know who I work for. How can I prevent my clients from being disclosed?

What about members' desire to be able to prevent others from making unsolicited translator feedback entries?

Would it be ok to explain in my profile that I opted not to use this feature to protect my clients?

Is there staff and/or moderator oversight?

Is the translator feedback feature limited to members?

Outsourcer says no invitation was received. What can I do?

The translator feedback (WWA) item is marked incomplete in my profile updater even though I have received an entry. Why?

What does the "message received" line mean next to the clients' names that I requested WWAs from?

I received translator feedback from an outsourcer I have never worked for. What should I do?

How can I edit a feedback comment / reply?

The outsourcer I am looking for does not show as part of search results. What can I do?

Where can I see translator feedback statistics?

Can a user receive translator feedback from family members or close associates?

What are WWA ratings?

Will WWA ratings replace WWA feedback?

What are service provider options regarding the visibility of their WWA ratings?

What about my WWA feedback entries?

What are outsourcers options regarding the visibility of their WWA ratings?

Are WWA ratings required to participate in any ProZ.com services or features?

What are the conditions under which WWA ratings can be made by outsourcers?

What is a “verifiable project”?

Can I reply to WWA ratings I received?

Will WWA ratings have more detailed category ratings (i.e. communication skills, on time delivery, etc.)?

Will an outsourcer be able to edit their WWA ratings?

Will WWA ratings have an effect on my directory position or rank?

How can I request or solicit WWA Ratings?

What are the rules for submitting WWA ratings?

Will banned outsources or those with open non-payment reports be permitted to leave WWA ratings?

Will outsourcers be able to leave multiple WWA ratings?

What if I disagree with a WWA Rating I have received?

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Profile: directory ranking

How is placement in the Translators and interpreters directory determined?

Why am I not appearing and/or found in the directory?

How do I find out my directory ranking?

What is the ProZ.com directory?

Why don't I show up in the appropriate directory?

Is the directory important to me if I want to meet clients?

Will Plus subscribers have advantages in the directory over members who choose the Standard package?

I notice that the number of KudoZ points I earned is different from the one shown in the directory. Why?

How can I move up in the directory?

How can I hide my "online today" indicator in the directory?

Will I be listed in the directory for all the language pairs I declared?

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Browniz points

What are browniz points?

How can I use browniz?

How can I get browniz?

How are browniz points updated?

My browniz point totals are wrong.

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ProZ.com wallet

What is my ProZ.com wallet for?

How can I accept payments through my ProZ.com Profile page?

What are the fees for using the ProZ.com Wallet?

How can I make a wallet deposit?

When are wallet withdrawals done?

What are the fees associated with wallet withdrawals?

How can I use funds received for Turn-key translations?

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Membership: general

What if I decide that I am not satisfied with my membership ─can I get a refund?

How can I pay for membership?

Membership: general information

Who are the site members?

Am I considered a "member" of ProZ.com if I do not pay?

Will my membership be automatically renewed when it expires?

How much does membership cost?

If I become a member, can I expect to get a return on my investment?

Does membership really make a difference in the rate at which I can expect to meet new clients?

Will ProZ.com membership really help me to meet clients? Isn't my certification / degree more important?

Why are members (ie. those who pay) given advantages when it comes to meeting clients? Just because you pay, it does not mean you are good.

Why do you charge translators for membership, instead of companies that search for them?

How can I benefit from automatic renewal?

Where can I see the status of my membership and subscription?

I submitted payment for my membership but it has not been activated. What is wrong?

If I renew my membership before it expires, what happens with my renewal date?

Can I purchase membership on behalf of a colleague?

What is my membership expiration date?

I would like to purchase/renew my membership for an extended period. Is it possible?

Can I purchase/renew my full membership for a shorter period (i.e. less than a year)?

Can I request a suspension of my membership period if I will not be available for some time?

What happened with partial and student memberships?

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Professional membership

The Plus service package

What is included in the Plus service package? How is it different from the Standard package?

Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?

What is meant by "new client channels external to ProZ.com" in the Plus extras?

How is the value of the "basket" of tools from ProZ.com partners calculated?

Will more features and services be added to the Plus package in the future?

Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?

What if I am not interested in some features of the Plus package?

Can I upgrade from Standard to the Plus package?

Can I downgrade my Plus package to the Standard package?

Why is there no "money back guarantee" offered with the Plus package?

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Business membership

What is business membership?

What are the benefits of business membership?

Where is the business directory?

What happens to my current individual membership if I purchase a business membership?

Are any of the benefits of individual membership included in business membership?

How do I join as a business member?

Are there any conditions under which a company that wants to join will be refused?

Business member benefits overview

Services for non paying businesses

What if I decide that I am not satisfied with my business membership —can I get a refund?

Can I upgrade to the other business packages?

Can I downgrade my business package?

Can I downgrade my business package to a professional package?

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Business page

How do I edit the information on the business page?

How can I increase views on my business page?

I'm a freelancer but I also outsource work as an agency/company, do I need to create two different profiles, one for each?

What's the difference between a business page and a profile?

Do I need to be a Business member in order to have a Business page?

How can I create a Business page?

Can I have a freelancer profile and also a business page?

What happens to my company profile now that there are business pages?

Who can edit my Business page?

How many profiles can be created for employees of my company?

How can I associate a profile for an employee of my company to my business page?

Why isn't my company profile showing my company’s average LWA?

Why does my profile show that I'm an employee of my company?

My profile shows an affiliation to a company I have no relation to.

My Business page has a Blue Board record for a different business associated.

How can I post jobs on behalf of my company/agency now that my company profile is a Business page?

How can I merge my freelancer and company’s profiles?

Do I have to show my business affiliation on my profile?

How do I associate my Blue Board record with my business page?

How do I add a logo to my business page?

What if there is more than one business page for our business?

There is a profile affiliated as an employee to my business page who does no longer work for my business/has never worked for my business. What should I do?

I want to delete my business page, how can I do that?

Where can I find a breakdown of business members by country/region?

Do I need a username and password to edit my company's business page?

Can I keep my freelancer profile and status if I'm an employee listed on a business page?

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