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Billing and payment

Billing and payment

How much does membership cost?

How can I pay for membership?

How can I pay for training sessions, webinars and conferences?

Will my payment be secure? Is my credit card information safe?

I made a purchase and it seems I was charged twice. What should I do?

Should I submit a chargeback or dispute in order to receive a refund for my membership payment or other purchases I made on the site?

What if I decide that I am not satisfied with my membership—can I get a refund?

Your fee is too high for translators in my country.

Why are membership prices in USD only?

Why does ProZ.com sometimes charge VAT tax on memberships purchased from within the EU?

I'd like to purchase my membership in my local currency. Can I do so through any of the payment methods available?

I have a wallet balance. Can I pay for membership using the money in my wallet?

Does ProZ.com accept payments via Skrill?

How can I pay by wire transfer?

I followed the steps online to renew/purchase membership via wire transfer. Is this online form binding?

Could I submit a payment via TransferWise or MoneyGram?

Where can I find my invoices for purchases made on the site?

I need my invoice in another language for tax purposes.

How can I pay in my local currency?

What type of membership can I buy via a ProZ.com local payment contact?

Can I also renew my current ProZ.com membership via local payment?

I'm in the EU. Do I have to pay VAT?

Why does ProZ.com collect VAT? The company is not based in the EU.

How can I verify ProZ.com's participation in the special scheme VAT on e-Services?

In my case, the fees seem to add up during purchase. How can I avoid extra charges like VAT or payment fees?

If I renew my membership before it expires, what happens with my renewal date?

How can I cancel an automatic renewal?

How can I change my payment method for my next renewal?

Payment by credit card

I am trying to upgrade, but ProZ.com's credit card processor will not accept my CVV2 number. What should I do?

I am unable to pay by credit card via ProZ.com's credit card processor. Is there another credit card payment option?

Your credit card processor cancelled my payment on the basis of my country of residence. What are my options?

How can I change the currency of my credit card payment at 2Checkout?

I received a 10417/10505/10745 Error Message from PayPal. What is it?

I received a 10754 Error Message from 2Checkout

I received a 15005 Error Message

Can I use my American Express for payments?

Can I pay using somebody else's credit card?

After changing my credit card, would I need to register the new one with Proz.com to pay for membership?

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Payment by PayPal

Why is PayPal asking me for a credit card to purchase my membership?

Can I use PayPal if I do not have a credit card?

I've made a PayPal subscription payment. How do I cancel my subscription?

I have canceled my auto-renewal subscription but I would like to create a new one. How can I do this?

My subscription has been canceled. Does this mean that my membership in ProZ.com has been canceled too?

My auto-renewal subscription was canceled. What will happen now?

I received a notification indicating that my subscription in PayPal has been canceled, but I did not request this cancellation. What should I do?

My membership was automatically renewed and my PayPal account debited. Why?

I was automatically charged twice for membership in a short period of time. What should I do? Should I submit a chargeback with my credit card company?

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