First of all please check your ProZ*Pay account https://www.proz.com/pay/account/payments-received and make sure the payout withdrawal was processed and sent.
If the payout was not processed:
1. Please make sure you have added your preferred payout method https://www.proz.com/pay/account//settings .- In the case of bank transfers, please remember that full and correct banking data should be added to the form in the section "Payout via bank transfer " by pressing the "Enter banking information at Payment Rails" button > "Add Payout method" button. This section includes the full bank data necessary to send the payment.
- If you would like to use Paypal / Skrill or Payoneer, please make sure to add your corresponding email addresses associated with these accounts.
- In case you would like to use any other payment method please feel free to contact ProZ.com Staff by submitting a support request.
You can find more information about all withdrawal methods that are supported here.
2. Please check your withdrawal schedule settings. If your withdrawal schedule settings are set to manual, you should manually request the withdrawal of your funds via your ProZ*Pay account https://www.proz.com/pay/account/ by pressing the button “Request payout”.
You can find more information about withdrawal schedule settings here.
If the payout was processed and sent, but still not received:
- In case of bank transfer sent via PaymentRails (ProZ*Pay payment processor) you will see the status of your payment on your ProZ*Pay account > Settings section https://www.proz.com/pay/account/settings .
Please remember that all international bank transfers can take several business days to process. The estimated delivery date is just an estimated date based on the average processing time for international bank transfers from the US to your country.
If, however, you still have doubts please contact ProZ.com Staff by submitting a support request .
In case of other payment methods, please contact ProZ.com Staff by submitting a support request and the status of your payout will be checked.
Please see also:
* How can I add my withdrawal preferences?
* What is the difference between immediate and manual payout schedules?