The video does not work. What should I do?

We recommend you wait the whole or most part of the video to load before playing, specially if you have a slow Internet connection. Check if you are using a current flash player and make sure your Internet connection works fine as with low bandwidth Internet connections the video playback may buffer and load slowly. Try to access the video with another Internet browser to see if a browser you use causes the problem.

If the issue persists submit a support request letting support staff know what browser you use.