Online training

How can I test my connectivity before the online session takes place?

Visit the GoToWebinar Get Ready page to make sure you are prepared for the webinar.

You can also run the GoToMeeting Connection Wizard. It tests and determines the ideal connection settings that GoToWebinar can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.

  1. Please download the GoToMeeting Connection Wizard. The G2MConnectionWizard.exe file should download in your default browser.
  2. Open the G2MConnectionWizard.exe file and run the software when prompted.
  3. When the GoToMeeting Connection Wizard launches, click Next to start the connection test. GoToMeeting's home page should launch in your default browser. If you're not redirected to www.gotomeeting.com, open your browser and go to that web address.
  4. Click "OK" to continue. The Connection Wizard will determine the best connection setting for your computer when connecting to GoToMeeting. This process may take a few minutes to complete.
  5. Once the detection process is complete, click "Next".
  6. Then run GoToMeeting by hosting or joining a session to see if the connection settings work properly.

You will have 3 options:

  1. If GoToMeeting now properly connections to the GoToMeeting service infrastructure, click "Next" > Finish to complete the Connection Wizard test.
  2. If GoToMeeting now properly connects to the GoToMeeting service infrastructure, but you still experience problems, contact the Support Center for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.
  3. If GoToMeeting still cannot connect to the GoToMeeting service infrastructure, contact the Support Center for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report. 

Troubleshooting

If you are experiencing issues when connecting to your Webinar, it may be due to an Internet Security application such as a Firewall. For more reference, check the GoToWebinar article on Optimal Firewall Configuration.