I made a purchase and it seems I was charged twice. What should I do?

If you were charged twice for a site purchase, contact site staff before contacting your credit card company or your merchant account. You may contact site staff through the support system so that the duplicate payment can be confirmed and a refund issued, if necessary.

If you have already contacted your credit card company, or your merchant account, if possible, please contact them again to have any "chargeback" or "unauthorized" complaint removed so ProZ.com can handle the refund via our online support system and not incur a fee on our end, nor yours as well.