Can I request information about the status of the money sent?

ProZ*Pay staff can help provide information about your payout

Information on the date your money is sent is available in the Payouts/withdrawals tabs in your ProZ*Pay account settings. 

Payments are sent on the date of payment. This means they are sent, but there can be additional processing time based on your chosen way of receiving the money. Bank transfers may need to pass international compliance reviews for example.