Cancellation 5 working days before the training session:
Attendees who cancel their participation no later than 5 working days before the planned training session date will receive a refund of their registration fees minus a 10% administrative fee. Refunds will be processed 30 days after receiving notification of cancellation. Cancellations must be requested via support request.
No refunds will be granted after 5 days before the training session takes place.
Transference of booking within 5 to 1 days before the training session:
Transference of a training booking to another course is possible if staff is notified via support request within 5 to 1 days before the training session takes place. Transference of delegates to another course will incur a re-booking fee of 25% of the advertised course fee. There is no limit as to how many times a booking can be transferred.
Cancellation 24 hours before, during or after training session takes place:
No refunds will be granted 24 hours before, during or after the training session takes place. Should the delegate not attend a booked, or transferred course, then the full amount of the advertised course fee will be charged.
For training programs that comprise two or more subsequent sessions, theoretical and/or practical material on the missed class may be provided to the trainee, but no partial refunds will be granted for a missed session.
No refunds will be issued for trainees technical or personal problems that may prevent trainee from attending the session. If you do not attend a course and have not cancelled in accordance with these terms, you must pay the full price. Make sure that your computer meets the System requirements before registering.
Unless ProZ.com agrees otherwise in advance, any postponement by you shall be regarded as a cancellation of the course.
Cancellation of a course by ProZ.com:
If the number of students confirmed is not enough to justify the cost of presenting the course prior to the scheduled start date, the course will be canceled and rescheduled at a later date. When a course is cancelled by ProZ.com, confirmed students will be fully refunded or given the chance to re-book for an upcoming training session at no extra cost. ProZ.com will not be liable for any loss or expenses caused to you.
If ProZ.com has not notified you of a cancellation or postponement but is not able to start or continue a course as scheduled, perhaps because an instructor becomes ill or where their absence cannot possibly be avoided or for any other reason beyond our reasonable control, ProZ.com will attempt to remedy the situation by either rescheduling the course or refunding your course fee.