Translator Group Buy (TGB)
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I bought Trados/Wordfast but I didn't receive the license key/can not download/can not install it.

When you buy software at ProZ.com, we send all the information to the company involved. We are only promoting their products and giving our members special prices, but we don't do support for these softwares.
If you have problems with licenses keys, downloading, using, or just have a question about any of these products, please contact support in those companies.

Trados Support for installation

SDL Trados support forum at ProZ.com

Wordfast

Wordfast support forum

The Wordfast Knowledge Base